Aurora Mobile Unveils 500% Efficiency Boost Case Study at Tourism x Web3 Summit 2026

SINGAPORE, April 02, 2026 -- Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and marketing technology services, is pleased to announce that its Japanese subsidiary, Aurora Mobile Japan K.K., successfully participated as a sponsor and keynote speaker at the "Tourism × Web3 Summit 2026." The event served as a premier stage for the Company to demonstrate how its AI-driven capabilities are revolutionizing the tourism and Web3 sectors.

Keynote Highlights: Redefining Engagement with an AI-First Approach
Akio Mitobe, CTO of Aurora Mobile Japan K.K., delivered a special pitch on the transformative impact of EngageLab, the Company’s AI-first customer engagement platform. He introduced a "Full-Journey AI Engagement Ecosystem" that seamlessly integrates GPTBots.ai (an AI Agent platform) with the robust messaging capabilities of EngageLab to solve critical industry pain points, such as multilingual support gaps and the depletion of community management resources.

Featured Success Story: Axios Management
A highlight of the presentation was the real-world success of Axios Management, a Japanese firm providing property management and consulting for international clients. By implementing Aurora Mobile’s integrated AI and multi-channel infrastructure:

Operational efficiency skyrocketed by over 500%.

• The firm successfully automated high-quality, multilingual first-line support across WhatsApp and Email.
• The transition to an AI-driven "Full-Journey" ecosystem eliminated lead loss caused by time zone differences and fragmented communication history.

"The success of Axios Management demonstrates the transformative power of our platform in the Japanese market," said Akio Mitobe. "We are not just providing a tool; we are providing a scalable ecosystem that allows businesses to grow without increasing headcount."

Future Outlook
Aurora Mobile remains committed to bridging the gap between customer data, communication channels, and support through our "Full-Journey AI Engagement Ecosystem." We will continue to empower the DX of the tourism industry and the growth of the Web3 ecosystem in Japan by providing high-reliability infrastructure and advanced AI technology.

About Aurora Mobile Limited
Founded in 2011, Aurora Mobile (NASDAQ: JG) is a leading provider of customer engagement and marketing technology services. The Company is dedicated to empowering global enterprises with stable, efficient, and intelligent customer interaction solutions. Leveraging its first-mover advantage in mobile messaging, Aurora Mobile has evolved into a comprehensive platform that integrates Omnichannel Engagement, AI-Driven Marketing, Advanced AI Customer Support, and Frictionless Identity Security. Through its flagship brand EngageLab and its robust AI infrastructure GPTBots.ai, the Company helps businesses achieve seamless customer reach, automate complex marketing journeys, and optimize service efficiency with AI agents, accelerating digital transformation for clients worldwide.